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Are Famgem products handmade in Hong Kong?
Yes, indeed! Our headquarters is proudly based in Hong Kong and our team puts lots of tender, love, and care into each product. Lots of our woods featured are top quality rare finds to create unique products for everyday wear.
What kind of leather do you use on the leather bands?
We keep our adventurous and busy-bee customers in mind - so we use high quality soft genuine leather for everyday wear.
Are your watches water proof?
We like to say our watches are “splash safe” - from washing your hands to a little sprinkle on those rainy days. But our watches are not designed to be completely submerged under water. So take note to remove your watch when taking showers or taking a dip in the ocean!
Can I design a watch and then Famgem can create it for me?
We love your creative spirit! Unfortunately, at this point - we do not offer this type of service. But be sure to check back with us in the future because we are hoping to implement this down the line!
Can I get a discount when I am buying many watches for groomsmen gifts?
Yes! Thanks for inviting us to your wedding party! Please check more info here.
What is the longest band size for your watches? What is the smallest size?
The largest size is 8 and 3/4 inches and the smallest size is 7 inches.
Will I get a shipping confirmation once my order is shipped?
You will receive a shipping confirmation via email when your order is ready to be sent out to play with you! If you don’t see movement when you check your tracking number, please give it an extra 24-48 hours. From our experience, our San Francisco post offices do not register tracking immediately.
How long will it take for my order to arrive for US domestic orders?
We know you are eager for your Famgem product to arrive! You should see your order arrive within 2-3 days with express shipping and 7-14 days without express shipping for non-customized items in US. For customized orders, i.e. engraving, there is a processing time of 1-2 business days for engraving before shipping. For more shipping details - click here.- click here.
Do you ship internationally?
Yes, we do! For more international shipping details - click here.
Can I change my order if it has not been shipped yet?
It all depends where we are at in the process of making your Famgem order. If you need to change your shipping address, shipping method, engraved message, or cancel your order - please contact us ASAP with your order ID as orders move quickly through our system and changes cannot be guaranteed.
Where do I write my engraving message in the checkout process? How many words can I insert in the engraving?
You can insert your engraving in the “Notes” section at checkout. Also, we have a small space on the back of our watches so please make your engraving short and sweet with a total of 6 words on 3 lines for watch orders.
What do I do if I have multiple products I want to engrave?
Wish we were mind readers, but since we’re not - if you have various styles of watches please indicate which engraving goes to which watch in the “Notes” section at checkout!
Can I return or exchange the engraved items?
Since we made the engraved products special for you, we would not be able to accept it as a return or an exchange.
Are Famgem products under warranty?
Yes! We have a 30 day warranty on our products and can help you out if you have any manufacture defects.
What is the process of returning/exchanging my Famgem product?
We want your return to be seamless, so please check out our Returns and Exchanges page here for more information.
Am I responsible for shipping costs when returning or exchanging my product?
Yes, you would be responsible for shipping costs when sending the product to us but we’d be happy to pay for it to come back to you if you are doing an exchange. Please check out our Returns and Exchanges page here for more information.
Can I use more than one coupon on my order?
No, so sorry about that! Our system only allows one coupon for each order.
Where's my return?
Returns are usually processed within 4-7 business days after we receive your package and we will surely email you once your refund has been processed. Please keep track of your package using your tracking number in the meantime.