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RETURN AND EXCHANGE

MAKING A RETURN? NO SWEAT.

We're sorry your order didn't work out, so let us make things right. First, read through our Returns Policy, then get the ball rollin' on your online return. It's really easy.

 

OUR US RETURNS & EXCHANGES POLICY

The following policy applies to domestic orders only. 
Read International Returns Info »

ELIGIBILITY WINDOW:

To qualify for a return, items must be received back to our address within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days. Returns will have the shipping fee deducted.

 

ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:

  • Customized items or engraved items.
  • Returns received in damaged/worn condition.
  • Returns received after 30 days of the original order shipment date.
  • Shipping charges, except in cases where we have made a shipping error.

 

ITEMS ELIGIBLE FOR STORE CREDIT ONLY:

Returns received by  between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns will have the shipping fee deducted.

 

PACKAGING REQUIREMENTS:

Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

 

HOW DO I RETURN AN ITEM I RECEIVED AS A GIFT?

If you received an order from Famgem as a gift, you can still return! We'll issue you a Famgem store credit for the amount of the returned item(s) to your account. Please contact Customer Care to get your free shipping label.

 

WHAT IF THERE WAS SOMETHING WRONG WITH MY ORDER?

Please contact Customer Care right away so we can make things right.

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